VidPaw Frequently-Asked Questions

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How to fix when my license code fails to work?

Updated on November 17, 2021

When you purchase a VideoHunter subscription, a license code (also called a registration code or an activation code) will be sent to your email address. With both of your email address and the license code received, you can register VideoHunter and start enjoying the pro version. But in some cases, users may have troubles with their license code. Here are some possible situations you may encounter and the corresponding solutions to solve the issue.

Situation 1. License Code Activation Failed

During the Videohunter activation process, you may encounter with the "Activation Failed" problem unexpectedly.

Possible Causes
A. Your email address is not the one you used to purchase the program;
B. While entering the license code or email, you mistakenly enter any other extra characters accidentally, for example, a space or a comma;
C. You may purchase a wrong version and the license code is not compatible with your computer system;
D. Your network connection is not stable at that time.


Please check whether you made such mistakes during the registration process. If not, you can send an email to [email protected] and describe your problem to get assistance. Or you can contact us in VideoHunter contact center.

Situation 2. VideoHunter License Code Unmatched

This situation normally happens when you mistakenly enter a wrong email or an incorrect license code. If you receive such kind of notification, try these methods:

Feasible Methods
A. Check whether you entered the correct email address that you use to purchase the subscription;
B. Check if you've purchased the corresponding version for your computer system;
C. Check if you have entered some extra characters while filling the email or the license code.


If you still fail to activate VideoHunter and keep receiving the unmatched notification, you can contact [email protected] to reset the license code and retry. Or you can contact us in VideoHunter contact center.

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